Tempted to ring and chase DLA

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Tempted to ring and chase DLA

Postby Ldyalb » Mon Feb 27, 2012 12:19 pm

Yet another day, yet another brown envelope with no news. I got a brown envelope last week dated 12 days ago which was another 'sorry we haven't made a DLA decision yet. We'll let you know asap'. Since them I've had brown envelopes for my Dad, for my cold weather payments etc and today one to reimburse me the £4.70 bus fare from my trip to the Job Centre last week.

I'm getting fed up of it now, they've had my form since late December. Today is their 44th working day since they received it. Thursday will be 40 working days since the form was due in on 6th Jan. They've written 3 times with 'sorry no decision yet' - the first said they were writing to my Dr, then my Consultant and the one 12 days ago didn't give a reason why.

I don't know at what point to ring and chase though. I get hardly any emotions with brown envelopes anymore as I get so many and they never actually give me any news. When I rang and chased ESA they rang me back that afternoon and told me. But I'm a bit scared if I ring up they'll just say 'oh she wants to know but we haven't decided yet, ok let's just tell her no and be done with it'

Every day I wake up hoping today will be the day, and every morning I'm let down. On Friday we didn't even get any post which was worse, at least when the post arrives and there's no news I know to not expect anything. And on Sat a promising looking thick brown envelope turned out to be for my Dad. That one didn't go down well, I actually swore out loud when I saw it wasn't for me.

I just don't know how long to give them :dunno:
'Think of all the beauty still left around you and be happy' - Anne Frank

TMJ, RLS, HMS, Fibro, Dyspraxia - ASD + Dyscalculia overlap, Eczema + Rosacea + suspected Psoriatic Arthritis.

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Re: Tempted to ring and chase DLA

Postby Roseofsharon » Mon Feb 27, 2012 12:38 pm

Ldyalb wrote: Every day I wake up hoping today will be the day, and every morning I'm let down. On Friday we didn't even get any post which was worse, at least when the post arrives and there's no news I know to not expect anything. And on Sat a promising looking thick brown envelope turned out to be for my Dad. That one didn't go down well, I actually swore out loud when I saw it wasn't for me.


:hugs: I really understand that feeling. I swore many times when I was waiting for my DLA decision. I hope that you get a decision soon.

If you want to ring and see what's going on then yes ring and talk to them. It won't hurt to chase them. Those 'sorry we can't give you a decision yet' letters are the worst imo. They build you up to let you down.
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Re: Tempted to ring and chase DLA

Postby Carole » Mon Feb 27, 2012 1:00 pm

I know many years ago when I got mine it always said at the end of the letter that you could phone if you didn`t understand anything ...well there is ...you can`t understand why its taking so long !
So just give them a ring and ask has there been any progress since they last sent you a letter.
In my initial letter after the claim forms went in I was told it could take up to 3 months. Don`t know if thats changed as it is a while ago now.
I can remember too a month after I had been given the decision a doctor`s secretary phoned me who I had asked to help with my claim as I had seen him privately. She was telling me he was going to write a letter for me ..I told her not to bother him as i had got it without his help. The point I`m making is sometimes the claim can only progress if everyone they ask for opinions reply promptly ...they don`t always comply as in my case... good luck!
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Tempted to ring and chase DLA

Postby Bobbi08 » Mon Feb 27, 2012 1:16 pm

Hi,

Big hugs, it's frustrating waiting. I am waiting on a ESA decision, phoned them today chasing, had my farce on 7th Feb (when asked to do the examination she wasn't even looking at me but out of the window!!!!!) got told today it was received at at the decision maker last week and could be a few weeks before I hear anything!!!! Rubbish on one hand but that's still a few weeks of money coming in!!!!!

Sorry it's taking so long but I would ring and chase x
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Re: Tempted to ring and chase DLA

Postby Ldyalb » Mon Feb 27, 2012 1:45 pm

Dad reckons to leave it until the end of the week, then it's March and I can say that they've had my form since December - where's my decision?!

I won't ring today, I'll at least give them tomorrow's post to allow for the post weekend backlog. I am tempted to ring on Weds though. My fear now is another 'sorry we haven't decided yet' letter - they really do build you up and then knock the wind out of your sails. My other fear is a 'no' as it's been so long now it'll just make me angrier than if they'd said no in Jan. But even if it is a no at least I'll know and can get stuck into my appeal.

I guess the most likely situation is that there's a backlog at my Rheumy's end. They decided to write to her 3 weeks after writing to my GP. Why they didn't just write to them both at the same time I don't know. They couldn't organise a :twodrinking2: in a Brewery.

It's massive pain though, they're slowly stripping away my sanity day by day :crazy:
'Think of all the beauty still left around you and be happy' - Anne Frank

TMJ, RLS, HMS, Fibro, Dyspraxia - ASD + Dyscalculia overlap, Eczema + Rosacea + suspected Psoriatic Arthritis.

Being an Adult is nothing like it said in the brochure...!
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Re: Tempted to ring and chase DLA

Postby Carole » Mon Feb 27, 2012 3:41 pm

I wouldn`t exactly put it in those words, "where's my decision?! " don`t want to rub them up the wrong way...if the one that answers is having a bad day too you won`t get anywhere except to the back of the queue ...just say you were wondering how your claim is progressing because you aren`t used to making claims like this and its been a few weeks so didn`t know the time scale involved. I got mine more or less 12 weeks to the day of the claim but as I said thats what I was told when I first applied.
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Re: Tempted to ring and chase DLA

Postby MCT » Mon Feb 27, 2012 4:17 pm

If you want to phone them up without sounding too desperate you could always call and ask them if there is anything else they need. You could say something along the lines of "it's been x weeks and I was wondering if there's any further information you might need from me to help the Decision Maker with my application". If they say they have everything they need you could then ask how long they think it'll be before you hear their decision.

:-D
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Re: Tempted to ring and chase DLA

Postby Ldyalb » Mon Feb 27, 2012 6:41 pm

Oh I wouldn't have actually said that. I would have said something like 'I was wondering if you can give me an update?'.

That's a good idea MCT. The last letter was very different to the others. The first two came in nice font, had some threatening bits about telling them about any changes asap and then was signed by some bloke. They both said the delay was either due to writing to my Dr or my Rheumy.

The third came in that '90's throwback' font that automated letters often use:

We are sorry that we have not given you a decision on your claim for DLA yet. We will deal with your claim as quickly as we can. Do not worry you will not lose money. We will write to you again as soon as we can with more information


And that is almost literally what's on the page, bar my details etc. It's not even typed as from someone, let alone signed. It's an absolutely disgusting waste of paper if nothing else.

I think I might just do that. If I don't hear in the next day or two I'll ring, ask if they need any more information and if they say no ask if they can give me an idea of when to expect a decision by. I'm fed up of hovering around the front door every morning before the post comes.

If I find out the delay is due to the Rheumy I'll be annoyed. When they sent the last letter, if it was sent because they were still waiting on the Rheumy it really wouldn't have killed them to add a 'because we are waiting for the response of your Consultant in relation to your claim' line. The letter barely covers one side of A4 - there's room. Grr.

But who knows, maybe tomorrow will be my day. I've been saying it daily for about 3 weeks now. One day has to be my day :lol:
'Think of all the beauty still left around you and be happy' - Anne Frank

TMJ, RLS, HMS, Fibro, Dyspraxia - ASD + Dyscalculia overlap, Eczema + Rosacea + suspected Psoriatic Arthritis.

Being an Adult is nothing like it said in the brochure...!
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Re: Tempted to ring and chase DLA

Postby debi-p » Mon Feb 27, 2012 10:42 pm

Hi
Ive asked DLA to have another look at mine as my condition has got worse, this was at the beginning of Feb. they have sent me (last week) the dreaded sorry no decision yet letter. It also said not to call for 11 weeks as there was a backlog which they wanted to clear. So I now have to wait 11 weeks just because of their mistakes!! Grrrr lol

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Re: Tempted to ring and chase DLA

Postby Ldyalb » Mon Feb 27, 2012 11:51 pm

debi-p wrote:Hi
Ive asked DLA to have another look at mine as my condition has got worse, this was at the beginning of Feb. they have sent me (last week) the dreaded sorry no decision yet letter. It also said not to call for 11 weeks as there was a backlog which they wanted to clear. So I now have to wait 11 weeks just because of their mistakes!! Grrrr lol

Debi


Wow, that's a long time :shock:

I know they got my form (1st application) on 27th December, it was due on 6th Jan and will be backdated to 25th November if I get it. So it's been 9 weeks including Christmas and New Year period. So hopefully only 2-4 weeks more to go for me then lol.

I'm just crossing all my fingers and toes that tomorrow is my day. It won't be, but you never know, the DWP gods may yet smile upon me!
'Think of all the beauty still left around you and be happy' - Anne Frank

TMJ, RLS, HMS, Fibro, Dyspraxia - ASD + Dyscalculia overlap, Eczema + Rosacea + suspected Psoriatic Arthritis.

Being an Adult is nothing like it said in the brochure...!
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Re: Tempted to ring and chase DLA

Postby Ldyalb » Tue Feb 28, 2012 12:31 pm

Today was not my day. Post been and nothing for me, let alone a brown envelope - :swear1: :swear1:!!

Suffice to say - I am NOT a happy bunny :evil:
'Think of all the beauty still left around you and be happy' - Anne Frank

TMJ, RLS, HMS, Fibro, Dyspraxia - ASD + Dyscalculia overlap, Eczema + Rosacea + suspected Psoriatic Arthritis.

Being an Adult is nothing like it said in the brochure...!
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Re: Tempted to ring and chase DLA

Postby MCT » Tue Feb 28, 2012 2:36 pm

If you are feeling frustrated about not receiving any word from DWP about your DLA, just think about all the money that's stacking up as it will be backdated to when your claim started - I'm sure I got about £1000 backdated by the time they made their minds up! :-)
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Re: Tempted to ring and chase DLA

Postby Ldyalb » Tue Feb 28, 2012 3:28 pm

I have been thinking about that. If I get what I believe I deserve - LRM and MRC it will be almost £1000. If I got LRC and LRM it would be £500 and even just one lower rate would be almost £300. Just got to hope I hear soon, and get awarded some money and a nice back payment :-)

I spoke to my Dad this morning and we've agreed that if I haven't heard tomorrow I'll ring and chase. Tomorrow will be the 14th day since the last 'sorry we haven't made a decision yet' letter was dated. So I think that's a reasonable time to ring and chase. I really hope I don't have to ring though.

I just don't get why it's taking so long. I sent a very detailed form, loads of supporting evidence from various specialists, I've seen more medical professionals than I've had hot dinners, and given them their details. I sent articles on each of my 4 main conditions. They've written to my GP and Rheumy. I've actually passed an ESA medical (I know they're not supposed to take those into account for DLA but we all know that they do). How much more evidence do they want?
'Think of all the beauty still left around you and be happy' - Anne Frank

TMJ, RLS, HMS, Fibro, Dyspraxia - ASD + Dyscalculia overlap, Eczema + Rosacea + suspected Psoriatic Arthritis.

Being an Adult is nothing like it said in the brochure...!
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Re: Tempted to ring and chase DLA

Postby Ldyalb » Tue Feb 28, 2012 3:54 pm

After typing that I decided I'd had enough so I rang the DWP.

The woman was very nice, she said that they've requested a Hospital Report for me but haven't had it back yet. That was about 3 weeks ago. She said it could still take another month or two!

But at least I know now that there won't be a letter for the forseeable future. I'm going to ring my Rheumy's Hospital and chase it up - the lady said it often speeds things up when the patient chases up so I'll do that. And also ask if the Rheumy needs any extra info from me for their report etc.

I'm glad I rang now. Still annoyed about the delay but at least I won't spend the next few weeks hovering around the door until the post comes. It looks like I won't hear for at least 3-4 weeks so I'll just have to forget about it and then chase again in a month if no more news.

To make me feel better I'm going to calculate new backdated payments with an extra 4 weeks added on and hope for the best!
'Think of all the beauty still left around you and be happy' - Anne Frank

TMJ, RLS, HMS, Fibro, Dyspraxia - ASD + Dyscalculia overlap, Eczema + Rosacea + suspected Psoriatic Arthritis.

Being an Adult is nothing like it said in the brochure...!
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