Jobcentre Plus - what are your experiences going there?

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Jobcentre Plus - what are your experiences going there?

Postby sjc » Wed Apr 25, 2012 8:03 pm

Hi there folks, hope all of you are ok despite the ovious.

I just wondered what are your experiences of going to the jobcentre plus, if you have to go? Do you have to go or do you volunteer with attending meetings? Do you find the jobcentre plus very helpful or not?

I went to my first jobcentre plus interview in ages today, and the lady who I saw was nice, but incredibly pushy and not understanding the full facts of my illness....I personally hate jobcentres anyway - they give me the creeps...lol.

What are your past experiences of going to the jobcentre anyway - just wondered how you cope going there.

Take care folks.
Sick of being sick, if you know what I mean. Anger keeps me going! I love campaigning for the rights of those with hidden disabilities. Enjoys talking to other like minded people - well, if you are sane, anyway :)
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Re: Jobcentre Plus - what are your experiences going there?

Postby diane1 » Wed Apr 25, 2012 8:23 pm

It all depends on which door I went in ! For years I went in the special staff entrance and believe me its no different to going through the main door.

The staff are under pressure to get people into work and if they dont perform are put on report (lets just say its known by staff as job centre minus) Many are not properly trained as the funding for training has been slashed and they now prefer on line training instead of tutor led. If you are having problems being understood ask to see a Disability Employment Advisor there is one for each office only so they dont advertise the services. They would normally have had 3 weeks intensive residential training and thought as being fully trained until they have been in the job for 12 months.I know I've done this role.

From a public point of view its as bad as Ithought it would be. When I had to go for an interview before I won my place in the support group the advisor I saw actually told me "well theres nothing I can tell you as youprobably know more than me" and she was right.She therefore didnt try to push me in any direction but if they do ask to see the DEA as you have a disability you cant be refused.

Its hard now being on the other side as I know how the system "actually" works as apposed to how it should work. I also know lots of other things but thats not for now.

Good luck to anyone who has to attend interviews and remember if you feel your condition has worsened and you have medical evidence to prove it as for a review of your ESA and you might get moved into the support group. you dont have to wait for them.
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Re: Jobcentre Plus - what are your experiences going there?

Postby sjc » Wed Apr 25, 2012 8:37 pm

I hate going to the jobcentre to be honest...I find the staff to be pushy and they will do anything to get you off of benefits....I would advise anyone not to go to the jobcentre, unless they really have to......

I went today to try to enquire about studying some part time courses in the future in my local area....i felt very pushed into doing a course by this adviser, and this has really put me off - I wish I never went to the jobcentre to be honest now....i told told her that I couldn't do this course for a month, as I am awaiting to get a direct payments to pay for a personal assistant to help me with going to a course, but she insisted that I get my poorly mother to help me out to get the course :shock: ....she was very pushy indeed, and now, I feel that I don't want to do anything now, as I feel pressured but I just don't know what to do to be honest.....

I think the jobcentre plus is a con....I hate it when these jobcentre plus stuff do that to you, they just don't seem to care about one's emotions or health problems - it all about getting ya off benefits, aint it.
Sick of being sick, if you know what I mean. Anger keeps me going! I love campaigning for the rights of those with hidden disabilities. Enjoys talking to other like minded people - well, if you are sane, anyway :)
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Re: Jobcentre Plus - what are your experiences going there?

Postby diane1 » Wed Apr 25, 2012 8:48 pm

I know thats we call it Jobcentre Minus. The staff are under lots of pressure to get a certain amount of people a week off benefits, into work and on courses and the standard of care is getting bad. Do try the Disability Employment Advisor and if they ask how you know about it tell them you were told by one in another area.They will then know they cant fob you off.

I'm sad to say I worked there ! But I was a nice person honest, I worked with fibro for 9 years before having to leave .

Any problems let me know and good luck.
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Re: Jobcentre Plus - what are your experiences going there?

Postby chrisgoneferal » Thu Apr 26, 2012 12:04 am

Job Centre Plus have let me down very badly...not the local chap he was fine..but I wanted to go on workchoice as that way I could keep my benefits and get out of the house etc.
PLUSS was the scheme provider and they were abysmal.
I complained and got removed from the course by PLUSS.

When I told job centre plus they were not in the least interested I was not on JSA or ESA or any of the stuff so no money save for them. They much prefer to keep paying PLUSS to provide nothing very special and for actually making things so much worse for me.

I expect this scenario is replicated all over the country. PLUSS are fine if you wanted to be treated like a lazy person who lacks basic skills and motivation....I am not that person and protest at your peril!!!

We had to listen the the 'course facilitator' going on about his life and then later his new boat.....when none of us have work and have trouble surviving let alone buying boats. I thought it insensitive and rude, PLUSS tell me they think that's fine.

They failed in their legal duty under the Equalities Act to ensure that I was able to take part in the training....then they fibbed a fair bit to cover the facts up. Luckily for me I am old, 60, so have no kids depending on me now, I have no income either.

You all know what stress does to people. Job Centre plus say they are not the ones to deal with it...well they commission these people so really ought to know what their standards are like.

But they just hope people top themselves or sponge off relatives or turn to crime anything so long as we on't have to admit that workchoice is only the choice of the people at the top of the scheme who are making nice money thank you very much.

Job Centre plus don't have your interests at heart.

Saw it all in the 80's when we had YTS courses..schemes are for schemers.

Chris
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Re: Jobcentre Plus - what are your experiences going there?

Postby smiler22 » Thu Apr 26, 2012 6:35 pm

My local u r greeted by two members at a stamding point. They ask how can they help etc. because I cant stand more yhan coupke of mins they get me a seat. If its just formd they give me them. I had interview bak in 2007 and was helped into which benefits I hadnt alreafy claimed ie I haf phoned the benefit line when first told I culdnt work snd was entitled to benefit help. I was upset that I couldnt talk to soneone face to face. But then at that timr they did follow up interview to see if u could work. The lady listened to my story and historu. Comforyed me when I cried. And then told me I may be able to get dka. Only thing job centre necer told me was about the health costs to help with prescriptions glasses etc.i havent bern back to her since as she wad to do with qork.
Then I found out I gad dla mob telling me I can walj etc and didnt qualify. Bur I had a report from esa that contridicted the dla. Even though I was waiting for official paperwork to wethet I was in wrag or suppt. Tge jobcentre chap on meet and greet said straight away the report was evidence so he photocopied it and stamped and signed it. On his word I phoned dla to say I had this repiet aand was sending it in. six weeks later I now recieve mobility low. That I didnt before. So always adk for reports from ur medicals as they can be used.
So for me job centres are greT apart from the fact you hav to talk on the pjone for alit of things for info.
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Re: Jobcentre Plus - what are your experiences going there?

Postby sjc » Sat May 05, 2012 3:07 am

I find the jobcentre plus staff to be abit pushy thesedays.....they will try anything to get you back into work, even if you have geniune health problems....Don't get me wrong, I know it is there job to push people into work, but I think that they are that desperate they will do anything in the process.....alot of them are not qualified in medical knowledge and conditions, which I find also annoying....they are only customer service people at the end of the day....I know that there are disability specialist advisers now, so I be seeing them in future.
Sick of being sick, if you know what I mean. Anger keeps me going! I love campaigning for the rights of those with hidden disabilities. Enjoys talking to other like minded people - well, if you are sane, anyway :)
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Re: Jobcentre Plus - what are your experiences going there?

Postby *Lisa* » Sat May 05, 2012 9:59 am

Just reading your reply sjc has reminded me of a programme i watched not long ago about jobcentre staff...

A *whistleblower* said... that in some centres they have targets to meet regardless to ones situation or there own job can be on the line.

They were mainly focusing on JSA and the tricks they do to suspend them :shock: anyways... i would imagine there all under pressure with the new system which just adds to our stress :roll:

I had to laugh yesterday as on my way back from an appointment i went passed the JC and saw one of the staff standing at the door watching someone walk down the road... :?: to me i just thought ... typical!! :roll: actually come to think of it he may of been security :shock: jeez they must know how seriously upset we all are.
As a Public Moderator & Admin of this forum my opinions/views expressed are personal and are no more valid than those of other members and not necessarily those of UKFibromyalgia...Lisa
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Re: Jobcentre Plus - what are your experiences going there?

Postby diane1 » Sat May 05, 2012 12:47 pm

There is a sticky post that I posted a while ago all about the DEA (Disability Employment Advisor) and what their role is in the JCP. They have been around for many many years but are not advertised as their is only one per Jobcentre office and in some cases one per every 2 or 3 offices. The DEA's are trained in disability I know when I did it it was a 3 week residential course and was very intense, and although they still have targets they are more understanding, or should be.

Any one can ask to have an appointment with the DEA and they can also take over the interviews that the ESA officer would have done.As I've said its not widely advertised as there is a lack of DEA's as its to expensive to train.

Unfortuneatley the JCP staff have tougher targets that have to met and if they dont meet them they are put on report and then sacked.This means that the public arent getting a good service but the government isnt really bothered so long as the figures add up.

I hope you manage to get an appointment with the DEA, any problems let me know.
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