agitation and irritability

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agitation and irritability

Postby davidb75 » Tue May 05, 2015 5:51 pm

Hello .
I need some advice on what to do.

Its getting to the stage where my job is being affected due to the pain ,agitation and irritability.
I work in a call centre as Tech support and just been sent home.
I was taking calls and as most customers are not very technical minded you need a good amount of patience to talk the through diagnostics etc.
On a number of occasions and getting more and more frequent i become very irritable and lose my patience when talking to customers and get to close to having a melt down,along with the pain of sitting in the same place although i do move about ever 20 mins or so which seems to make things worse.
Tonight i couldn't cope any longer and felt best to speak to my HR dept who advised me to go home.

My job is ideal for me as i cant do any manual labour and struggle coming round in a morning due to extreme fatigue.
I only work 4 hours per night 4pm-8pm as but its getting to the stage where i am struggling to do this.

I have had a lot of time off due to illness and im sure they will only take so much before i get dismissed

I feel like i have no choice but to give up work but dont really want to.

Has anyone else been through this?

Thanks
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Re: agitation and irritability

Postby Zia2014 » Tue May 05, 2015 5:58 pm

Hi,

Do you have an Occupational Health service? If you don't know, speak to HR. As your symptoms are affecting your work you need to talk this through with them and quickly. The alternative would be to contact a trade union rep if you have one.

They should arrange a meeting with, either with Occ Health (which might take a while) or HR (which should be done pretty quickly).

That will show you are pre-empting them going down the sickness procedure and should stand in your favour a little. Otherwise if you leave it til they instigate things you might end up in a worse position. If you are honest and open with them now and get help over what you feel you can and can't do, they may have some ideas and be able to help you. Work are usually far more willing to adjust things if you instigate rather than the other way round.

Failing all that, your GP could sign you off work.

I know exactly what situation you are in, as I could not work without being sure I would not insult someone and in my job that was pretty hard to avoid!

Good luck.
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Re: agitation and irritability

Postby sue cooper » Tue May 05, 2015 6:46 pm

Hi Zia...one of my worst symptoms is just what you have , irritaibility & short temper.

I agree you need to speak to your HR department or if you haven't got on I think ACAS might be able to give you some free advice.
One of the things I do is to use relaxation techniques ~ breathing and meditation which need only take a few minutes to have a calming effect, and also listen to relaxation music.
When I was working (I was a Behaviour Specialist working with children & young people in school) I used to play a cd on any of my journeys to & from work (these can be bought off amazon but Garden Centres have some really brilliant ones...I call them "tinkly bells" !
Although I haven't been to any classes Yoga maybe something to consider. :goodluck2:
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Re: agitation and irritability

Postby Gingermama » Tue May 05, 2015 7:02 pm

The other thing to do is phone access to work, they can make suggestions on things to make work more doable, like a certain chair to make it easier to sit. Ultimately they have to make a reasonable adjustment for you to be able to work.
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