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The UKFibromyalgia Forums • View topic - Abuse by GP



Abuse by GP

Anything to do with the NHS or Private Healthcare.

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Abuse by GP

Postby lisaward127 » Sat Nov 24, 2012 10:47 am

Hello all. I go to a large surgery with a number of GP's, I receive treatment for FM and Scoliosis that causes me a lot of pain, in the last 7 days I have seen 3 different Doctors, first dr only helps out at the surgery, I told him that Amatripteline 30mg is making me really drowsy during the day and this adds to my confusion, he told me that it is best I am taken off it gradually and he then put me on Citalopram 20mg instead, I then went to see another GP 2days later as the pain is to much for me to handle and to discuss my mobility and care needs as I want to apply for DLA, she told me that I need to come off a muscle relaxant that I was given before Methocarbamol 750mg, she mentioned Diazapam to me and she said that she will give me a few of these but I must only use then as and when. I left the appointment and realised that she gave me a prescription for 5 Methocarbanol tablets that I already had a load of.

I returned to the reception and told her that I think the Dr made a mistake on the prescription, I understood that the tablets was for Diazapam, she told me to wait so she can ask the DR, she then told me that the Dr said that she can't give me Diazapam and that is what she prescribed me. I told her that I don't want the prescription as I have the medication already and left the surgery thinking I will need another appointment to sort this out. The survey called my home number shortly after and left me a message to call them back the following day. I called them and they confirmed that I can't have Diazapam while taking Methocarbanol and I said that is fine.

2 days later out of desperation from pain and no sleep I have taken the next available appointment with whatever GP is free, this was a Dr I have not seen before, I went in and sat down, I wasn't greeted by the Dr and asked me how he can help, I told him I can't sleep because of severe pain caused by FM and Scoliosis, he rudely told me straight away you can't have Diazapam, I said excuse me I haven't asked you for Diazapam, he read the notes on the system before I came in, told me he can see that I asked for Diazapam on the phone, I told him that was not the case and explained what happened before, he then rudely went on telling that I can't have Diazapam, I told him that I don't care about Diazapam, It was mentioned to me in conversation by another GP, he was arguing with me like I am some drug addict trying to get medication from them, He then told me that I must go back on Amatriptiline, I told him that another GP have just taken me of the tablets, he rudely told me then go back on it, I told him I won't, I was then told then I am refusing treatment and the he is setting up another appointment with another GP to discuss my treatment, the same GP that mentioned Diazapam, I asked him what about pain treatment till then, he told me that I will have to wait till then, he gave me 7 days sleeping tablets and basically showed me the door with no greeting even throw I was polite and said have a good day.

I am not an aggressive or argumentative person and left in tears, After I called (PALS) and told them what happened and that I won't be treated like this, I don't deserve this sort of treatment being in the condition I am. They agreed that this was out of order, I had to call the GP Centres manager and told him what happened, he asked me if I want to make a formal complaint and I told him yes I do, so I have to put it all in writing to them.

This is abuse and no patient should be treated like this, left in pain with no offer of treatment or alternative treatment.

Gentle hugs Lisa
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Abuse by GP

Postby DonnaLily » Sat Nov 24, 2012 11:45 am

Oh Lisa that all sounds awful!!
You are right to make a formal complaint, GP's shouldn't be treating you that way!

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Abuse by GP

Postby DonnaLily » Sat Nov 24, 2012 11:49 am

Pressed the button before I was finished and now I've forgotten what I was going to say!!

Is there a gp at the surgery that you trust and that helps you? Ask to see that gp specifically in future then you'll avoid seeing these awful ones, I hope things improve for you :-(

Thinking of you

Donna xx

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Re: Abuse by GP

Postby Flash » Sat Nov 24, 2012 1:45 pm

I really do hope that the complaint you made comes good. You don't deserve this treatment. Like you, I am non aggressive and non confrontational but being this way, I often feel as if I am being walked over. I hope you find the strength to stand your ground and you are treated right in future. Take care. X
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Re: Abuse by GP

Postby FluppyPuffy » Sat Nov 24, 2012 3:07 pm

I hope something comes of your complaint as well. Just because we are a patients, that doesn't mean we are second class or anything, we should be afforded the same regard and respect that everyone else has :swear1: :swear1: :swear1: aThat GP you saw obviously likes to see patients with his head up his backside as it's the only way to treat those who dare make an appt for something serious and worrying :waiting: :waiting: :waiting: :waiting: :waiting: I would suggest that you :girl_moon: :girl_moon: :girl_moon: at his, but it is a bit on the cold side :mrgreen: :mrgreen: :mrgreen:

Just going back to the amis and how they make you feel the following day, have you tried taking them a bit earlier than you currently do. Some have found that taking them a couple of hour before they go to bed, or 12 hours before they will be getting up can help reduce the zombification the next day.

I was on citalopram, but didn't find that it really helped with the hurty :sleep: :sleep: :sleep: side of things. It was initially OK for the depression side of things, until I got used to them and couldn't have the dosage upped any more. They may be the opposite for you tho, and make that difference we all hope for.


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Re: Abuse by GP

Postby shazq » Sat Nov 24, 2012 8:00 pm

:welldone: to putting in a complaint, you should never of been treated like that. :evil:

Hope you get treated better next time you visit the surgery. :hugs:
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Abuse by GP

Postby lisaward127 » Sun Nov 25, 2012 9:38 am

Aww thank you for all your replies, I have put my complaint in a letter that I will,post on Monday to the surgeries manager and PALS, nobody should be treated like this and people like him should be stopped from doing so. Will keep you updated on the progress of my complaint.

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Abuse by GP

Postby lisaward127 » Sun Dec 02, 2012 11:53 pm

Hi all, received a letter from the surgery and PALS that they have received my complaint, they have passed it on to the GP that will now do a reply, I bet you he will make out as if I interpreted it all wrong. Lets see, I won't back off on this as I feel no patient should be treated like that.

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Re: Abuse by GP

Postby shazq » Mon Dec 03, 2012 5:10 pm

Thats good, no dont back down now. Keep us updated. :hugs:
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Re: Abuse by GP

Postby Lascaleras » Mon Dec 03, 2012 8:01 pm

Hello Lisa,
I am new to the site and this is my very first message. I couldn't help but reply after reading about your experience. How awful, it certainly was borderline abuse and should not be excused by anyone at the surgery. I went to a 'new' gp a few months ago before I was diagnosed and whatever symptom I said I had all he could say was that oh yes I get that and oh yes that happened to me! In the end he said it was all in my mind and I should try to relax!
Anyway, eventually I did find a gp who took me seriously and I ws referred to a very good specialist (apparently you can only see her twice and after that its down to the gp to manage the condition??).
My advice is to take someone with you to appointments. I found that when my husband came in with me I was taken seriously. It is annoying but it does seem to help and it gives me a little more confidence! It also helps when I forget things (which happens a lot!!).
I hope they take your complaint seriously and that someone kinder takes the time to listen to you and give you the correct medication.
Smiles and hugs
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Re: Abuse by GP

Postby Soapbubbles » Tue Dec 04, 2012 9:47 pm

Hi All

Just lost that message. Don't know what I did, just tried to add a smilie face.

Anyway I was saying doctors don't seem to have enough time to listen these days but that is no excuse for such poor treatment.

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Abuse by GP

Postby lisaward127 » Thu Dec 20, 2012 8:48 pm

Hello all,

As expected I received a letter today from the GP that I made the complaint about. He had a different story to mine and he didn't give an explanation as to why he refused to treat me, he went in to say that he thought it best that I see the GP that treated me before, he said that we didn't talk about pain treatment during my appointment, I have been going to the survey for years with the same conditions and it is always about pain management for my scoliosis and FM. He said in the letter that he went thought the notes and form his recollection of the appointment I was complaining about lack of sleep. I was complaining about lack of sleep due to pain.

So after reading the letter, I was shocked that he changes his story, I called the surgery manager and he told me that it seems that there was a misinterpretation of what what he said to me and what I said to him, he went on to tell me that this is common for people to complain about misunderstands. He told me that unfortunately nobody else was with me and this was just my word agains his really. I ended the conversation by saying that I am not happy about the outcome.

I then called PAL as I have informed them about my complaint, I told them why I am not happy with the surgery's reply and they gave no reason why I wast treated for pain and the GP rude attitude toward me with no regard for my conditions.

I have now been given the ombudsman s number to call and have a chat with them to see if they are going to do an investigation into the GP, I have seen seven different GP's over the past few years at that surgery and yes their was times that I left feeling it wasn't really the outcome I wanted but you get on with it and wait for the next appointment to try again, I understand that there is a lot of trial and error in our treatment but I won't let this GP or surgery tell me it's ok to treated like this and then having to walk away like it was my misinterpretation that is the problem not the GP incorrect recollection of the appointment.

Will keep this post going till they tell me to go away, I hope they don't because I won't stop, Nobody should be treated like this again by this GP.
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Re: Abuse by GP

Postby denys » Thu Dec 20, 2012 9:09 pm

Good luck Lisa you have the right to be treated with respect and not everything should be put down to misinterpretation :yikes: :yikes: :yikes:
Denys

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Re: Abuse by GP

Postby shazq » Fri Dec 21, 2012 4:32 pm

Good for you for keep going, you are in the right and he is bound to say different from you to save his own backside.
:goodluck1: keep us updated. :hugs:
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Re: Abuse by GP

Postby jazzbabe » Sun Dec 30, 2012 5:38 pm

Poor you, I've been lucky with my GPs thank goodness. Having said that when I was trying to get a diagnosis I was told it's all in my head by a snotty consultant after having gone through all the normal tests like lumbar puncture, the electric pulse thingy, MRI etc. Luckily my GP stuck with it. It's a shame you weren't with someone who can back you up. In my opinion he is compounding the offence by trying to wriggle out of it. I do hope you get somewhere, the next time he treats someone like this they may not be a strong as you and take the drastic option.
Take care and stand your ground.
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